【OTVERSE】Home Care Bell - Urban Communication OTTalk Plus【C1HC0010】(Wireless Calling / Two-way Call between Elderly and Family Members)

When an elderly person living alone needs assistance, how can they notify family members who don't live with them?
Alternatively, if family members want to know the condition of the elderly person living alone, what methods are available for immediate contact and communication?

【OTVERSE】Home Care Bell extends the functionality of emergency call bells to create a specialized Wi-Fi care bell for the elderly. As long as the Wi-Fi connection is maintained, call messages can reach far and wide without missing a beat.

In 2023, the upgraded version product, "Urban Connect OTTalk Plus," was launched.
@@ When the elderly are at home, they don't need to remember any phone numbers. Just press "Urban Connect," and they can make calls to the family members' smartphones that are bound to the app.
@ Additionally, family members can also make calls to "Urban Connect" from the smartphone app to communicate with the elderly.

Setting up is easy: simply use the "OTVerse APP" on your smartphone to connect "Urban Connect" to the home Wi-Fi network and bind the desired family member's/caregiver's phone for notifications.

■ Q&AQuestion and Answer Set

 

1. - Why is it that when I press OTTalk OTVERSE or Urban Call, I don't receive incoming call notifications on my phone?
   • Please make sure that the power and network connections on both the device and the mobile phone are smooth.
     1. Device Power: When the OTTalk OTVERSE & Urban Call lights up with a pink warning light, it indicates low battery. If pressing the central button does not produce a 'beep' sound, it means the battery is completely drained. Please replace the AAA alkaline batteries with three new ones.
     2. Phone Power: If the phone is out of power, please charge it. If the phone has power, please check if the notifications for the OTTalk OTVERSE app are disabled. If the phone is in any of the following settings or any power-saving mode, it may affect incoming call notifications.
        • Zero Disturbance Setting Period(HTC)
        • Please Do Not Disturb Setting Period(Samsung)
        • Auto Start Management is Disabled(Asus)
        • Unable to Standby in Background(OPPO)
        • Power Auto Management(Huawei-Change to Manual Management and Fully Enable)
     3. Device Network: When pressing the central button, if OTTalk OTVERSE & Urban Call emits a 'beep' sound and continues flashing white light without turning into a steady white light, it indicates that the internet connection cannot be established, and therefore, incoming call notifications cannot be sent. Please check if the WiFi router is connected to the internet.
        *When selecting the Y-KEY OTVERSE button components, we deliberately sought a slightly firmer texture to avoid accidental triggering of notifications. Once the Y-KEY OTVERSE installation is complete, please let the elders test the feel of the button to ensure it can trigger the reports accurately.
     4. Mobile Network: Please make sure you are connected to WiFi or 4G.
     5. Because OTTalk doesn't cover every Android phone from all brands, perhaps your phone is one we haven't tested. If the above methods don't work, please be sure to contact us. We're eager to assist you in resolving such issues!
2. - "Are OTTalk and OTTalk Plus suitable for use by the elderly?"
   • The noise level of the OTTalk is measured to be between 85-90 decibels.
   • The noise level of the OTTalk Plus is measured to be 100 decibels.
   • OTTalk& OTTalk Plus is an amplified intercom device. If you find it difficult to hear, you can bring it closer to your ear. The current measured decibel level of the speaker amplification ranges between 85-100 dB, which is approximately the same as the noise level of a vacuum cleaner.
3. - OTTalk&OTTalk Plus can make calls to mobile phones. What app is used for connection calls?
   • Ans. OTTalk&OTTalk Plus has its dedicated app. iKala offers both Android and iOS versions, while Taipei Metro Pass currently supports iOS.
     • Supports iOS 16 : OTTalk OTVerse
     • Supports Android 9 to Android 13 : OTTalk OTVerse
4. - Are there any restrictions when registering an OTTalk OTVERSE App account?
   • The account must be associated with an email address capable of receiving verification emails.
     During registration, the system will send a verification email to you. Please check your inbox and complete the verification process before accessing the OTTalk OTVERSE App.
5. - Why can't you access the OTTalk OTVERSE App after registering an account?
   • It's because you haven't passed the email verification.
     Please check your registered email inbox for the verification email and complete the verification process before accessing the OTTalk OTVERSE App.
   • If you continue to not receive the verification email: Please report to sales@ptcom.com.tw or call 02-29759088 or visit the OTTalk OTVERSE Facebook fan page to contact our customer service team.
6. - Why did the one-click setup fail?
   • The one-click setup may fail due to the following reasons:
     1. lease ensure that the location function (GPS) is enabled. Without it, the network name cannot be automatically imported.
     2. Please confirm that your WiFi is using the 2.4GHz frequency band. It cannot be set up if using the 5GHz frequency band.
     3. Please double-check your WiFi password for accuracy.
     4. Place the OTTalk OTVERSE device as close to your WiFi router as possible. If there are multiple routers in the same space, it may cause network interference and make it difficult for OTTalk OTVERSE to set up. In such cases, it is recommended to switch to manual setup after a failed one-click setup.
     5. Ensure that your alkaline batteries have over 50% charge, preferably brand new!
     6. If your phone is running Android 11/12/13, you need to upgrade the OTTalk OTVERSE firmware to version 1.2.2 or higher to keep up with the Android system updates!
7. - What should I do if my OTTalk and OTTalk Plus are already bound to someone else?
   • Please have the original owner delete the OTTalk and OTTalk Plus. Each device can only have one owner, and other users can access it through sharing by the owner. Request the original owner to delete the OTTalk and OTTalk Plus (i.e., unbind it), or the original owner can directly share access for simultaneous use.
   • Friendly reminder: After deleting the device in the app, press the central button on the OTTalk and OTTalk Plus to ensure it receives the deletion notification.
8. - Why is there a lot of echo and interference noise with my OTTalk & OTTalk Plus?
   • The OTTalk & OTTalk Plus and the mobile phone are too close to each other, causing mutual interference during a call!
     The OTTalk & OTTalk Plus and the mobile phone are meant to be used in separate locations. When testing right after installation, if they are too close, the microphones and speakers of the two devices can interfere with each other.Please move the mobile phone to another space or room. As long as there is a sufficient distance, there will be no interference.
   • If there is still echo interference between the two remote devices, please try the following methods to improve the situation:
     1. Please lower the volume on your mobile phone.
     2. Speak a bit further away from the microphone on the mobile phone.
   • If you continue to not receive the verification email, please report to sales@ptcom.com.tw or call 02-29759088 or visit the OTTalkOTVERSE Facebook fan page to contact our customer service team.
9. - Can I take the OTTalk & OTTalk Plus out with me?
   • Yes, but please bring a hotspot with you as well.
     The OTTalk & OTTalk Plus needs to be connected to WiFi to communicate. You can use your mobile phone or another device to provide a hotspot for the OTTalk & OTTalk Plus. Additionally, make sure that the WiFi network name and password for the OTTalk & OTTalk Plus are correct to enable communication.
10. - Can't it be used in location B if the Wi-Fi was set up in location A?
    • You can use it by changing the Wi-Fi settings of the OTTalk & OTTalk Plus.
      The one-click setup of the OTTalk & OTTalk Plus helps it learn the local Wi-Fi name and password. After leaving location A, it cannot establish a connection unless the Wi-Fi name and password at the new location are exactly the same as those at location A. Therefore, when the OTTalk & OTTalk Plus is moved to location B, please use the OTTalk App to change its Wi-Fi settings. For details, please refer to the YouTube video.
    • Friendly reminder:
      OTTalk App > Select the OTTalk device you want to change > Settings (gear icon in the upper right corner) > Change Wi-Fi network name
      YouTube video instructions:How to change WiFi network.

■ Product Specifications