【Online Ordering】
- Do I need to pay for shipping on EZ66?
- Shipping to Taiwan’s main island and outlying islands (limited to Penghu, Kinmen, and Matsu) is delivered via courier/postal service with a shipping fee of NT$100. Orders over NT$1500 are eligible for free shipping.
- For overseas regions, please email us at service@ez66.com.twwith the products you wish to purchase and your delivery area. We will estimate the shipping cost and send you a payment request through PayPal.
- How is the product shipped? How long will shipping take?
- Taiwan Region:
Shipping Method 1. Delivered via courier/postal service. If the product cannot be delivered after two attempts and we cannot reach the customer via phone or email within three days, the order will be canceled and refunded in full.
2. Some products offer pick-up at 7-11 or FamilyMart stores (see the "Shipping Method" section on the product page). After placing the order and payment, shipping will proceed the next day, and delivery to the designated store takes about 3-5 business days.Delivery Time Once the order is confirmed and payment is completed, in-stock items will be delivered within 7 working days (excluding holidays) to the designated address in Taiwan (for pre-order or customized items, please refer to the webpage for delivery times). Deliveries are made Monday through Friday, and there are no deliveries on weekends or public holidays. Invoice Delivery An invoice will be included with the shipment from our platform. For products directly shipped by suppliers, the invoice will be sent separately from the product. Delivery Coverage Delivery is available to Taiwan's main island and outlying islands (limited to Penghu, Kinmen, and Matsu). For shipping to other regions (including overseas), additional shipping charges apply. Please contact us by phone or email for inquiries. Note: The delivery address cannot be a P.O. Box. Shipping Fee Information Shipping to Taiwan's main island and outlying islands (limited to Penghu, Kinmen, and Matsu) is NT$100. Orders over NT$1500 will receive free shipping. - Overseas Region：
Shipping Method All deliveries are made via EMS international parcel service.
Overseas orders are not eligible for return or exchange. Please carefully confirm your order before placing it.Delivery Time Once the transaction conditions are confirmed and stock is available, general products will be shipped within 5 working days (excluding holidays) after the order is confirmed and payment is completed. Delivery times vary by region: approximately 8-11 days for Asia, and 10-14 days for Oceania, the Americas, and Europe (excluding customs processing time). Overseas Customs Duties Overseas customs duties, such as import taxes, VAT, customs handling fees, and postage, may be imposed based on the laws and regulations of the destination country. These costs will be borne by the customer, who will be directly charged by the local postal service or courier company for these fees. Shipping Fee Information Please email us at service@ez66.com.tw with the products you wish to purchase and your delivery area. We will estimate the shipping cost and send you a payment request via PayPal.
- Taiwan Region:
- Return and Exchange Policy for Products
- The following explains our return and exchange policy:
- Customers purchasing online from EZ66 can enjoy a seven-day hesitation period from the date of receipt of the product, in accordance with the Consumer Protection Act. After this period, returns and exchanges are no longer accepted. We appreciate your understanding.
- Please note that the hesitation period is not a trial period. Returned items must be in brand-new condition with complete packaging (including the main unit, accessories, inner and outer packaging, documentation, gifts, etc.), and the purchase invoice must be included. Please ensure no accessories are missing, and the original packaging is not damaged. If the product or packaging is damaged upon opening, we will charge a refurbishment fee based on the cost of restoring it to new condition. The refurbishment fee will vary based on the product or packaging price and the extent of the damage, and each case will be handled individually.
- Products related to copyrights (such as DVDs, software) and consumables (such as ink cartridges and toner cartridges) that have been opened cannot be returned or exchanged. Please decide whether to return the product before opening.
- Personal items (such as underwear) cannot be returned or exchanged due to hygiene concerns. Please choose carefully.If the product arrives with defects caused during shipping or defects inherent in the product itself, returns or exchanges can be made within seven days of receipt.
- For returns or exchanges, please first contact our customer service hotline at (02-2577-5025), where a representative will assist you. If the original packaging box is damaged or items are missing, we will not accept the return. Please use the same packaging material used by our company for shipping the product to return it, ensuring that no shipping labels or handwritten notes are placed on the original packaging. The original packaging and box are part of the product; any loss or damage may affect your right to return.
- Overseas orders are not eligible for returns or exchanges. Please confirm your order carefully before placing it.
【Online Membership】
- Do I need to become a member to purchase products from EZ66 website?
- To provide better service, you need to register as a member on the EZ66 website and log in to be able to purchase products.
To prevent fraud and ensure transaction security, member registration requires email verification to protect your personal information. - As a member, you can enjoy shopping credits, birthday gifts, and participate in various events (e.g., lectures, social gatherings, and visits) organized by EZ66.
- There are no restrictions for joining the membership, and the registration process is simple. To become a member, click here.
- To provide better service, you need to register as a member on the EZ66 website and log in to be able to purchase products.
- What are the benefits of becoming a member of EZ66 website? Do I need to join the website membership if I am already a store member?
- EZ66 website members enjoy:
- A birthday gift of 100 NT dollars (in shopping credits).
- 1 point of shopping credit for every 50 NT dollars spent on a single order (excluding shipping fees). These credits can be used to offset future purchases.
- Members have priority access to exclusive events.
- Currently, the membership system for the store and the website are not interconnected. If you are a store member and want to shop on the website, you will need to register as an online member.
- Are the membership terms compliant with personal data protection laws?
- EZ66 has revised the membership terms in accordance with Article 8 of the Personal Data Protection Act. Please review the membership terms carefully before entering your account information when registering as a member.
- Does EZ66 comply with personal data protection regulations?
- EZ66 adheres to the regulations of the Personal Data Protection Act for consumer data protection.General Membership Application Agreement:Welcome to EZ66 (http://www.ez66.com.tw) Member Center! The membership services on this website are provided by "EZ66 Life Services Co., Ltd." (hereafter referred to as "the Company"). By using the services, you agree to exercise your legal consent rights in the form of an electronic document, which is legally equivalent to written consent.To protect your rights, please read this agreement carefully before registering as a member and using the services provided by the Company. By clicking the "Agree" button, you acknowledge that you have read and agreed to comply with the terms of the membership agreement.
1. Awareness and Acceptance of Terms EZ66 Life Services Co., Ltd. (hereinafter referred to as "the Company") provides services on the EZ66 website (http://www.ez66.com.tw) and other subsidiary sites in accordance with this agreement. By using the EZ66 website, you signify that you have read, understood, and agreed to accept all the terms in this agreement. The Company reserves the right to modify or change the terms of this agreement at any time, and it is recommended that you regularly review any such modifications or changes. Your continued use of the EZ66 website after any modifications or changes indicates that you have read, understood, and agreed to accept those modifications or changes. If you do not agree with the contents of this agreement, or if the laws of your country or region exclude all or part of this agreement, you should immediately stop using the EZ66 website.If you are a minor under the age of 20, in addition to the above requirements, you may only use or continue to use the EZ66 website after your parent (or guardian) has read, understood, and agreed to all the contents of this agreement and any future modifications. By using or continuing to use the EZ66 website, you indicate that your parent (or guardian) has read, understood, and agreed to accept all the contents of this agreement and its subsequent modifications.2. User’s Legal Obligations and Commitments You agree not to use the EZ66 website for any illegal purposes or in any unlawful manner and promise to comply with the laws of the Republic of China and all international internet usage standards. If you are a user outside the Republic of China, you also agree to comply with the laws and regulations of your country or region. You agree and guarantee not to infringe the rights of any third party, the EZ66 website, the personnel of EZ66 (including but not limited to directors, managers, employees, consultants, agents), affiliated companies, advertisers, or business partners, whether they use or do not use the EZ66 website. This includes but is not limited to:1.Publishing or transmitting any defamatory, insulting, threatening, offensive, obscene, pornographic, false, or otherwise unlawful text, images, or files that violate public order or good morals on the EZ66 website;
2.Infringing on others’ reputation, privacy, trade secrets, trademarks, copyrights, patents, other intellectual property rights, or other rights;
3.Violating confidentiality obligations stipulated by law or contract;
4.Impersonating another person to use the EZ66 website;
5.Transmitting or spreading computer viruses;
6.Engaging in illegal transactions or posting false, misleading, or criminally-inclined information;
7.Selling guns, drugs, controlled substances, pirated software, or other contraband;
8.Engaging in any other activities that the EZ66 website has reasonable grounds to deem inappropriate.3. Personal Data Protection To ensure the protection of consumers' personal data, privacy, and rights, personal data will be used during transactions. The following is disclosed in accordance with Article 8 of the Personal Data Protection Act:1. Purpose and Method of Collection The Company collects personal data for customer management, member management, marketing, and internal statistical research and analysis (specific purpose codes: 037, 066, 022, 060). Data collection is conducted through member registration or by filling out order forms.2. Categories of Collected Personal Data The types of personal data collected by the Company on the website include: 2-1. C001 Personal Identifiers: Such as consumers' names, addresses, phone numbers, email addresses, etc.
2-2. C002 Financial Identifiers: Such as credit card or bank account information and personal annual income.
2-3. C003 Identifiers in Government Documents: Such as ID numbers or passport numbers (for foreign nationals).
2-4. C011 Personal Descriptions: Such as gender, nationality, date of birth, occupation, education level, and interests.
2-5. C021 Family Status: Such as marital status and whether the individual has children.3. Period, Area, Recipients, and Method of Use 3-1. Period: The duration of the Company's operations.3-2. Area: Personal data will be used within Taiwan.
3-3. Recipients and Method of Use:- 3-3-1. Item Delivery: Personal data will be shared with relevant logistics or postal service providers for the purpose of delivering goods.
- 3-3-2. Financial Transactions and Authorization: Financial data provided by consumers will be submitted to financial institutions during transactions (e.g., credit card authorization, bank transfers) to complete the process.
- 3-3-3. Marketing: The Company may use consumers' addresses, emails, and phone numbers to promote products or services of the Company or its partners.
- 3-3-4. Other Uses: Members agree that the Company and its affiliates or partners may collect, process, store, transmit, and use the data reasonably to:
- Provide additional information or services.
- Create statistical data on members.
- Conduct research on online behaviors.
- Facilitate other lawful uses or provide additional services.
4. Consumer Rights Regarding Personal Data Consumers who provide personal data to the Company may exercise the following rights under the Personal Data Protection Act: 4-1. Request to query or review the data.4-2. Request to obtain a copy of the data.
4-3. Request to supplement or correct the data.
4-4. Request to cease collection, processing, or usage of the data.
- EZ66 adheres to the regulations of the Personal Data Protection Act for consumer data protection.General Membership Application Agreement:Welcome to EZ66 (http://www.ez66.com.tw) Member Center! The membership services on this website are provided by "EZ66 Life Services Co., Ltd." (hereafter referred to as "the Company"). By using the services, you agree to exercise your legal consent rights in the form of an electronic document, which is legally equivalent to written consent.To protect your rights, please read this agreement carefully before registering as a member and using the services provided by the Company. By clicking the "Agree" button, you acknowledge that you have read and agreed to comply with the terms of the membership agreement.
【Other Ordering Methods】
- Are there any other ways to order products from EZ66 besides online ordering?
- In addition to online purchases, EZ66 provides the following ways to order products:
- In-Store Shopping：EZ66 has retail locations in major cities across Taiwan(click here to view store information). You can visit a nearby store to select and purchase products. However, due to limited display space, not all items available on the website may be displayed in stores. Store operating hours may also vary depending on the region. It’s recommended to call the store beforehand to confirm product availability.
- Fax Orders：You can download the Fax Order Form (click here to download), fill in the required product details, amounts, and payment information, and fax it to 02-2577-5021. Once your order is confirmed, we will arrange for shipment as soon as possible.
- Overseas Orders (via PayPal)：For customers living abroad, we offer an ordering option through PayPal.Send an email to service@ez66.com.twwith the items you wish to order and your delivery address.We will calculate the shipping cost and send you a payment request via PayPal.Simply follow the PayPal instructions to complete your payment, and we will promptly arrange shipment.Click here for detailed PayPal payment instructions.。
Notes:Overseas orders are not eligible for returns or exchanges. Please confirm all details carefully before placing an order.
- Where Are the Physical Stores of EZ66? What Are Their Business Hours?
- Are Discounts Available for Bulk Purchases?
- For projects requiring bulk purchases of EZ66 products. Please contact us at 02-2577-5025. Or email service@ez66.com.tw. Our sales representatives will reach out to you promptly to provide further assistance.
- How to Place an Order from Overseas?
- For customers residing overseas, we offer a PayPal ordering option. Email your desired products and shipping destination to our service email service@ez66.com.tw. We will provide a shipping cost estimate and send a PayPal payment notification. Follow the instructions to complete the payment, and we will arrange the shipment promptly. click here.
- Note: Overseas orders are non-refundable and non-exchangeable. Please confirm all details carefully before placing an order.
- Is Shipping Available to Offshore Islands?
Yes, EZ66 offers shipping to offshore areas, limited to:
- Penghu
- Kinmen
- Matsu
