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How to Order

《How to Order》
In addition to purchasing through our official website, EZ66 offers the following methods for buying products:
  1. In-store Purchase: EZ66 has stores in major cities nationwide (click here to find store information). You can visit the nearest store to select products. However, due to limited display space, not all products available on the website may be displayed. Store hours vary depending on the region, so we recommend calling ahead to confirm product availability before visiting.
  2. Fax Ordering:You can download the fax order form (click here to download), fill in the required items, amounts, and payment details, and then fax it to our dedicated fax line at 02-2577-5021. After confirming your order, we will arrange for shipping as soon as possible.
  3. International Ordering (Paypal Ordering): If you live overseas, we offer Paypal as a payment method. Please email us at service@ez66.com.twwith the items you wish to purchase and your shipping address. We will calculate the shipping fee and send you a Paypal payment request. Once you follow the instructions to complete the payment, we will arrange shipping promptly. For detailed Paypal payment instructions,please click here.
    Note 1: Overseas orders cannot be returned or exchanged. Please confirm your order carefully before placing it.
《Payment Methods》
EZ66 online store offers multiple payment options:
  1. Cash on Delivery (COD): Except for items that do not support COD (indicated in the "Payment Methods" section of the product page), you can pay in cash when the product is delivered. The handling fee for this payment method is absorbed by us, so customers are not required to pay any collection fees.
    ※ Some products are shipped directly by suppliers, and invoices and products will be sent separately. We will collect payment upon delivery through logistics or postal services. Please have the payment ready for smooth collection.
    ※ COD is only available within Taiwan; it is not applicable for international orders.
  2. Online Credit Card Payment:The credit card information provided during checkout is not stored by us, but securely transmitted to the bank or third-party payment gateway for authorization. You can shop with confidence on our website. Some items offer interest-free installment payments, please refer to the payment method description on the product page.
  3. Fax Credit Card Payment:You can download the order form from the website (click here to download), fill in the necessary information and sign it, then fax it to 02-2577-5021 to complete the authorization process.
  4. Bank Transfer:You can transfer the payment to our company's account at E.SUN Bank, Dun-Nan Branch (808), Account Number: 0314-940-015888, Account Name: EZ66 Life Enterprise Co., Ltd., either in person at the bank or through an ATM.
  5. Postal Transfer:Our postal transfer account number is 50040295, Account Name: EZ66 Life Enterprise Co., Ltd.
  6. Paypal Payment: For overseas customers, including those in Mainland China, the US, and Canada, we offer Paypal as a payment method. Please email us at service@ez66.com.tw with the items you wish to purchase and your shipping address. We will calculate the shipping cost and send you a Paypal payment request. Paypal supports multiple currencies such as USD, HKD, and JPY. Once you follow the payment instructions, we will arrange for shipping. For detailed Paypal payment instructions, please click here.

    Note 1: Except for COD, all other payment methods must be completed before shipping. Regular products will be delivered within 7 working days after the order is placed and payment is completed (limited to Taiwan Mainland; special products like pre-orders or custom items will be shipped according to the product page).
    Note 2: After completing your online order, the system will automatically send you an email confirmation. This email only confirms that the system has received your order and does not indicate that the transaction is complete or the contract is finalized. EZ66 reserves the right to accept or reject the order. If there are errors in the transaction details, product availability, or service issues, EZ66 will contact you.
《Shipping Methods》
  1. Taiwan Region:
    Delivery Method1. Products ordered will be delivered via courier or postal services. If delivery attempts are unsuccessful twice and we are unable to contact the customer via phone or email for more than three days, the order will be canceled and a full refund will be issued.
    2. Some products offer pickup at 7-11 or FamilyMart convenience stores (see product page for "Delivery Method" details). After payment, items will be shipped the following day and will be delivered to the selected store within 3-5 business days.
    Delivery TimeAfter confirming that the transaction details are correct and the product is in stock, regular products will be delivered to the designated address within 7 business days (excluding holidays) after order placement and payment completion (Taiwan Mainland only). Pre-ordered or custom products will be shipped according to the timelines stated on the product page.Deliveries occur Monday through Friday; weekend and national holidays are not included.
    Invoice DeliveryFor orders shipped directly by us, the invoice will be included with the product. For products shipped by the supplier, the invoice will be sent separately.
    Delivery RangeWe deliver to Taiwan Mainland and outlying islands (limited to the Penghu, Kinmen, and Matsu islands). For delivery to other regions, including overseas, additional shipping costs apply. Please contact us for further details. Note: The delivery address cannot be a postal box.
    Shipping FeesFor Taiwan Mainland and outlying islands (Penghu, Kinmen, Matsu), delivery is via courier/postal service at a cost of NT$100. Orders over NT$1500 will receive free shipping.
  2. Overseas Regions:
    Delivery MethodAll overseas orders are shipped via EMS international parcel delivery.
    Overseas orders are not eligible for returns or exchanges. Please ensure you check the order details carefully before purchasing.
    Delivery TimeAfter confirming that the transaction details are correct and the product is in stock, regular products will be shipped within 5 business days (excluding holidays). Delivery times vary by region.Asia: Approximately 8-11 days.Oceania, Americas, Europe: Approximately 10-14 days (excluding customs clearance time)
     
    Overseas Customs DutiesOverseas customs duties such as import tariffs, VAT, customs handling fees, and postage may apply depending on the destination country’s regulations. These charges are to be borne by the customer, and payment should be made directly to the postal service or delivery company in the destination country.
    Shipping FeesPlease email us at service@ez66.com.tw with the items you wish to purchase and the delivery region. We will estimate the shipping cost and send you a Paypal payment request with the final payment details.
《Return and Exchange Policy》
The return and exchange policy is as follows:
  1. Consumers have the right to a 7-day cooling-off period starting from the date of delivery. After this period, returns or exchanges will not be accepted.
  2. The product must be in brand new condition with complete packaging (including the main product, accessories, packaging, random documents, and gifts). If the packaging is damaged or the product is used, a restoration fee may be charged based on the cost of repairs.
  3. Products related to copyrights (such as DVDs, software) and consumables (such as ink cartridges, toner cartridges) that have been unsealed cannot be returned or exchanged. Please decide whether to return the item before unsealing.
  4. Personal items (such as underwear) cannot be returned or exchanged due to hygiene considerations, so please choose carefully.
  5. If a product is damaged during shipping or has defects upon arrival, you may exchange or return it within seven days of receipt.
  6. For returns or exchanges, please contact our customer service hotline at (02-2577-5025), and a representative will assist you.We cannot accept returns if the original packaging is damaged or if parts of the product are missing. When returning an item, please use the same outer packaging that was used to send the product to you. Avoid sticking or writing directly on the original packaging, as the original box and packaging are part of the product. Any loss, damage, or missing parts may affect your return rights.
  7. Overseas orders are not eligible for returns or exchanges, so please confirm your order carefully before placing it.
《Customer Service Center》
If you have any questions regarding purchasing, payment, or shipping methods, you can directly contact our Customer Service Center for assistance.
  1. Toll-free customer service hotline: 0800-600-176 (EZ66 - Let’s Enjoy Together)
  2. Email:service@ez66.com.tw
  3. Fax: 02-2577-5021
《Store Location Inquiry》(Click here to check store locations)Please note that physical stores may not carry all products. If you plan to visit a store, we recommend calling in advance to check product availability.