When an elderly person is home alone and needs assistance, how can they notify family members who don't live with them? Even if a caregiver is present, in an emergency, they might not be within calling range, making it difficult to get help.
The【OTVERSE】Home Care Bell - OTTalk extends the functionality of an emergency call button into a Wi-Fi care bell specifically for the elderly. As long as the Wi-Fi connection is maintained, call notifications can reach anywhere without missing any alerts.
Simple Setup and Operation: By using a mobile app, you can easily connect the OTTalk to the home Wi-Fi network and bind it to the mobile phones of the designated family members or caregivers.
When the elderly or care recipient at home needs help, they don’t have to remember any phone numbers. They only need to press the OTTalk, and it will automatically initiate voice communication, notifying the pre-bound family members or caregivers' phones. When they answer the call, they can engage in two-way communication with the elderly or care recipient.
Direct Intercom is Really Handy!
"OTTalk" offers ten key features:
- Zero Learning Curve: Easy to use, ensuring continuous usage.
- No Call Charges: No additional communication fees during use.
- Battery-Powered Design: Can be placed and moved around the house as needed.
- Ultra-Low Power Consumption: Standby time lasts up to one year.
- Vibrant Appearance: High contrast design ensures it's easy for the elderly to find.
- Safety First: Each communication session uses a random IP, protecting privacy.
- Easy Setup: Simply input the WiFi username and password using a mobile app.
- Easy Sharing: Once set up by the owner, the configuration can be easily shared with other phones.
- Taiwan Original: Quality assured with MediaTek chips.
- IP42 Rating: Comparable to bathroom remote control standards; recommended for installation in dry areas near the toilet, not within the shower.
Download and Install the App
Bind the OTTALK Device to Your Phone
Mount the Device
Installation Guide
Android Setup Guide
iOS Setup Guide
1
Download and Install the OTTALK App
2
Register a New Account
3
Add a New Device
4
Connect to WiFi:Ensure your smartphone is connected to a 2.4GHz WiFi network.
5
Put OTTALK Device in Setup Mode:
Press and hold the central button on the OTTALK device for 3 seconds.Quickly press the central button twice.
6
Enter WiFi Password and Name the Device
7
Confirm Successful Pairing:Listen for a "ding-dong" sound.Ensure the white light on the device stops flashing, indicating successful pairing.Turn off the WiFi on your phone to test the first call.
How to Share Your OTTALK Device
1
Owner Shares the Device:Open the OTTALK app on your device.Tap the call log icon (gear button) in the upper-right corner.Select "Share OTTALK.">
2
Recipient Sets Up the Device:The recipient should install the OTTALK app and create an account.They need to tap the person icon next to the device and select "My QR Code."
3
Scan QR Code to Complete Sharing
Reminder: All recipients must download and install the OTTALK app and register an account to receive the shared device.
How to Change the WiFi
■■Q&AQuestion and Answer Set
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AboutAsusBranded Mobile Phone
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Auto Start Management ，It will block the incoming call notifications from theOTTalk OTVERSE App. Friends who own ASUS phones must ensure that they allow the OTTalk OTVERSE App to receive notifications.
- The currently known model with Auto Start Management is Zenfone 6 (ZS630KL).
Auto Start Management Location:
Zenfone6(ZS630KL)＋Android10：Settings > Battery > Settings > Auto Start Manager > Allow OTTalk OTVERSE App
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AboutOPPObranded mobile phone
- After installing the OTTalk OTVERSE App for the first time, please lock the background process of the OTTalk OTVERSE App: Long press (or pull down) the screen of the OTTalk OTVERSE App in the background list area until a small lock appears in the upper left corner. Failure to complete this action will affect the incoming call notifications of the OTTalk OTVERSE App!
- Every time after restarting the device, please open the OTTalk OTVERSE App once to let it reside in the background of the OPPO phone.
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AboutiPhoneBranded Mobile Phone
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When switching networks, please allow approximately one minute for the operation to complete
When switching between WiFi, 4G, or 5G on an iPhone, it may take about a minute before you can successfully receive incoming call notifications from the OTTalk OTVERSE app.
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It appears that there is an issue with establishing a (voice) connection (insufficient permissions window)?
The main reason is that iPhone iOS 14 or above allows users to select whether applications can use mobile data and WiFi connections.
If you encounter connection issues while using 4G/5G mobile services, please go to Settings > Mobile Services > (below) Allow Y-KEY OTVERSEand after setting it up, you should be able to establish the connection!
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- Why is it that when I press OTTalk OTVERSE or Urban Call, I don't receive incoming call notifications on my phone?
- Please make sure that the power and network connections on both the device and the mobile phone are smooth.
- Device Power: When the OTTalk OTVERSE & Urban Call lights up with a pink warning light, it indicates low battery. If pressing the central button does not produce a 'beep' sound, it means the battery is completely drained. Please replace the AAA alkaline batteries with three new ones.
- Phone Power: If the phone is out of power, please charge it. If the phone has power, please check if the notifications for the OTTalk OTVERSE app are disabled. If the phone is in any of the following settings or any power-saving mode, it may affect incoming call notifications.
- Zero Disturbance Setting Period(HTC)
- Please Do Not Disturb Setting Period(Samsung)
- Auto Start Management is Disabled(Asus)
- Unable to Standby in Background(OPPO)
- Power Auto Management(Huawei-Change to Manual Management and Fully Enable)
- Device Network: When pressing the central button, if OTTalk OTVERSE & Urban Call emits a 'beep' sound and continues flashing white light without turning into a steady white light, it indicates that the internet connection cannot be established, and therefore, incoming call notifications cannot be sent. Please check if the WiFi router is connected to the internet.
*When selecting the Y-KEY OTVERSE button components, we deliberately sought a slightly firmer texture to avoid accidental triggering of notifications. Once the Y-KEY OTVERSE installation is complete, please let the elders test the feel of the button to ensure it can trigger the reports accurately.
- Mobile Network: Please make sure you are connected to WiFi or 4G.
- Because OTTalk doesn't cover every Android phone from all brands, perhaps your phone is one we haven't tested. If the above methods don't work, please be sure to contact us. We're eager to assist you in resolving such issues!
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- "Are OTTalk and OTTalk Plus suitable for use by the elderly?"
- The noise level of the OTTalk is measured to be between 85-90 decibels.
- The noise level of the OTTalk Plus is measured to be 100 decibels.
- OTTalk& OTTalk Plus is an amplified intercom device. If you find it difficult to hear, you can bring it closer to your ear. The current measured decibel level of the speaker amplification ranges between 85-100 dB, which is approximately the same as the noise level of a vacuum cleaner.
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- OTTalk&OTTalk Plus can make calls to mobile phones. What app is used for connection calls?
- Ans. OTTalk&OTTalk Plus has its dedicated app. iKala offers both Android and iOS versions, while Taipei Metro Pass currently supports iOS.
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- Are there any restrictions when registering an OTTalk OTVERSE App account?
- The account must be associated with an email address capable of receiving verification emails.
During registration, the system will send a verification email to you. Please check your inbox and complete the verification process before accessing the OTTalk OTVERSE App.
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- Why can't you access the OTTalk OTVERSE App after registering an account?
- It's because you haven't passed the email verification.
Please check your registered email inbox for the verification email and complete the verification process before accessing the OTTalk OTVERSE App. - If you continue to not receive the verification email: Please report to sales@ptcom.com.tw or call 02-29759088 or visit the OTTalk OTVERSE Facebook fan page to contact our customer service team.
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- Why did the one-click setup fail?
- The one-click setup may fail due to the following reasons:
- lease ensure that the location function (GPS) is enabled. Without it, the network name cannot be automatically imported.
- Please confirm that your WiFi is using the 2.4GHz frequency band. It cannot be set up if using the 5GHz frequency band.
- Please double-check your WiFi password for accuracy.
- Place the OTTalk OTVERSE device as close to your WiFi router as possible. If there are multiple routers in the same space, it may cause network interference and make it difficult for OTTalk OTVERSE to set up. In such cases, it is recommended to switch to manual setup after a failed one-click setup.
- Ensure that your alkaline batteries have over 50% charge, preferably brand new!
- If your phone is running Android 11/12/13, you need to upgrade the OTTalk OTVERSE firmware to version 1.2.2 or higher to keep up with the Android system updates!
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- What should I do if my OTTalk and OTTalk Plus are already bound to someone else?
- Please have the original owner delete the OTTalk and OTTalk Plus. Each device can only have one owner, and other users can access it through sharing by the owner. Request the original owner to delete the OTTalk and OTTalk Plus (i.e., unbind it), or the original owner can directly share access for simultaneous use.
- Friendly reminder: After deleting the device in the app, press the central button on the OTTalk and OTTalk Plus to ensure it receives the deletion notification.
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- Why is there a lot of echo and interference noise with my OTTalk & OTTalk Plus?
- The OTTalk & OTTalk Plus and the mobile phone are too close to each other, causing mutual interference during a call!
The OTTalk & OTTalk Plus and the mobile phone are meant to be used in separate locations. When testing right after installation, if they are too close, the microphones and speakers of the two devices can interfere with each other.Please move the mobile phone to another space or room. As long as there is a sufficient distance, there will be no interference. - If there is still echo interference between the two remote devices, please try the following methods to improve the situation:
- Please lower the volume on your mobile phone.
- Speak a bit further away from the microphone on the mobile phone.
- If you continue to not receive the verification email, please report to sales@ptcom.com.tw or call 02-29759088 or visit the OTTalkOTVERSE Facebook fan page to contact our customer service team.
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- Can I take the OTTalk & OTTalk Plus out with me?
- Yes, but please bring a hotspot with you as well.
The OTTalk & OTTalk Plus needs to be connected to WiFi to communicate. You can use your mobile phone or another device to provide a hotspot for the OTTalk & OTTalk Plus. Additionally, make sure that the WiFi network name and password for the OTTalk & OTTalk Plus are correct to enable communication.
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- Can't it be used in location B if the Wi-Fi was set up in location A?
- You can use it by changing the Wi-Fi settings of the OTTalk & OTTalk Plus.
The one-click setup of the OTTalk & OTTalk Plus helps it learn the local Wi-Fi name and password. After leaving location A, it cannot establish a connection unless the Wi-Fi name and password at the new location are exactly the same as those at location A. Therefore, when the OTTalk & OTTalk Plus is moved to location B, please use the OTTalk App to change its Wi-Fi settings. For details, please refer to the YouTube video. - Friendly reminder:
OTTalk App > Select the OTTalk device you want to change > Settings (gear icon in the upper right corner) > Change Wi-Fi network name
YouTube video instructions:How to change WiFi network.
■ Product Specifications
- Brand: OTVERSE
- Model: OTT-STD-000
- Rated Voltage: 4.5 V
- Specification: WiFi 802.11 b/g/n (2.4G)
- Design & Production: Taiwan
- Net Weight: 200 g
- Dimensions: 7.8 × 7.8 cm
- Certification: National Communications Commission Safety Standard Certificate NCC License No.: CCAH20LP7120T0
- Basic Moisture Protection: Suitable for installation in dry areas, such as next to a toilet. For use in a shower area, it is recommended to add an acrylic cover to protect against moisture.
- Warranty: One year (excluding accidental damage)
